Factors Influencing Communication with a Patient from the Nurse’s Perspective

Abstract

Relevance of the topic. Nurse-patient communication is recognized as one of the most important aspects of successful and quality nursing care. Inadequate and ineffective nurse-patient communication can have a negative impact on patient satisfaction, safety and quality of care. Inadequate communication can also adversely affect the ability of nurses to manage patients' needs effectively. Research problem. In the absence of newer studies in the literature analyzing both patients' and nurses' attitudes towards communication, the research problem is: what factors influence effective nurse-patient communication? The research focuses on nurse-patient communication. The aim of the study is to identify the factors that help and hinder nurse-patient communication. Research objectives: 1. To define the importance of nurse-patient communication in the nursing process.2. To distinguish the main principles of nurse-patient communication. 3. Identify the communication factors most commonly used by nurses to communicate effectively with patients. 4. Determine the nature of the information provided by the nurse to patients and their relatives. 5. Identify the factors that interfere with effective communication between the nurse and the patient. Research methods. Analysis of scientific literature sources, quantitative research - questionnaire survey. Research subjects. 70 nurses. The results of the study revealed that nurses, before communicating with patients, choose an empathetic tone, plan how and what information to provide to patients and their relatives, how to resolve a conflict if a conflict situation arises. Nurses usually use the lively dialogue communication tool when communicating with patients. However, patients are less often encouraged to express their own emotions. The most common problems that nurses encounter when communicating with patients are the inability to manage their own and their patients' emotions, patients' reluctance to actively participate in the care process, and conflict situations between nurses and patients.