Radiologijos technologų ir pacientų bendravimo ypatumai

Dapkūnaitė, Akvilė

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Radiologijos technologų ir pacientų bendravimo ypatumai

Dapkūnaitė, Akvilė

URI: http://dspace.kaunokolegija.lt//handle/123456789/1527

Data: 2019-06-06

Santrauka:

Pirmojoje teorinėje darbo dalyje bendrai aptariama bendravimo sąvoka, antrojoje – analizuojama komunikacija tarp medicinos specialistų ir pacientų, trečiojoje – aprašoma sveikatos mokymo metodika. Ketvirtojoje teorinėje dalyje aptariama bendravimo problema radiologijoje, penktojoje – apžvelgiama radiologijos technologo samprata, o paskutinėje dalyje analizuojama specifinė radiologijos technologo teikiama informacija pacientams. Empirinėje darbo dalyje atskleidžiami tyrime dalyvavusių radiologijos technologų ir pacientų bendravimo ypatumai

Description:

Relevance of topic: high quality communication is important in all areas of health care, not the exception and radiology. However, the lack of high-quality communications is one of the fundamental problems in health care delivery (Rugare et al., 2013; Štreimikienė, 2009). Work objective: to reveal features of communication between radiology technologists and patients. Work tasks: 1. To describe what kind of communication should be between patients and medicine specialists. 2. To reveal the features of radiology technologists communication with patients. 3. To rate patients attitudes towards communication between radiology technologists. Object of research: communication. Method of research: anonymous questionnaire survey was conducted at the Radiology Clinic of LSMUL in March - April. Radiology technologists got 80 questionnaires, 5 of them were not returned, 4 of them were not fully filled, therefore, 71 anonymous questionnaires were used for data analysis. Response rate 88,8 percent. Anonymous questionnaires were given to 190 patients 12 of them were not fully filled, 3 of them were damaged, therefore, 175 anonymous questionnaires were used for data analysis. Response rate 92,1 percent. Results: Results of research revealed that almost a quarter of radiology technologists 22,5 proc. (N=16) do not allocate enough time for communication with patients, the reason of this is a lack of time (11,3 proc. N=8). It was found out that 27,5 percent (N=48) of patients felt negative emotions such as fear, stress or anxiety when communicating with a radiology technologists. Some of them did not feel heard od understood (10,9 proc. N=19), and other did not get necessary information (8proc. N=14). Conclusion: The results of research has shown that the majority of patients appreciate communication well or very well between radiology technologists. It has been discovered that most radiology technologists believe it is easier to communicate with patients between 31-50 years. It has been revealed that users of health services are more influenced by pleasant words than by strong teams or business communication. Therefore, non-verbal expression which has the most influence for communication is tone of voice

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