Santrauka:
Darbo problema. Kokiomis priemonėmis UAB ,,Skinija“ galima patobulinti transportavimo
procesus, siekiant pagerinti klientų aptarnavimo kokybę?
Darbo tikslas. Išanalizuoti UAB ,,Skinija“ klientų aptarnavimo transportavimo procese
ypatumus ir pateikti gerinimo sprendimus.
Darbo metodai. Darbe taikomi du metodai – mokslinės literatūros analizė ir kiekybinis tyrimas
– apklausa.
Darbo rezultatai. UAB ,,Skinija“ klientų aptarnavimo ir transportavimo silpnybes:
nekokybiškai perduodama informacija klientams, komunikacijos su klientais trūkumai, užsakymų
pristatymas nesilaikant numatytų terminų, nekokybiškai teikiamos kurjerių paslaugos, mokami
grąžinimai
Description:
The main problem of the professional BA thesis. What measures can be taken to improve
transportation processes to improve the quality of customer service of UAB Skinija?
The aim of the professional BA thesis. To analyze the peculiarities of UAB Skinija customer
service in the transportation process and to provide improvement solutions.
Methods of the professional BA thesis. Analysis of scientific literature, quantitative research
– survey.
The first part of the bachelor's thesis
analyzes the importance of logistics in a manufacturing company, the importance of transportation
and customer service. The second part analyzes the results of the quantitative study, and the third part
presents suggestions.
The results. Weaknesses of UAB Skinija customer service and transportation: poor quality
of information provided to customers, shortcomings in communication with customers, delivery of
orders without meeting the deadlines, poor quality courier services
