UAB „AXIS TRANSPORT“ krovinių pervežimo tobulinimo kryptys

Matutis, Žilvinas

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UAB „AXIS TRANSPORT“ krovinių pervežimo tobulinimo kryptys

Matutis, Žilvinas

URI: http://dspace.kaunokolegija.lt//handle/123456789/591

Data: 2018-07

Santrauka:

Bakalauro baigiamąjį darbą sudaro pagrindinės trys dalys. Pirmoje darbo dalyje aptariama logistikos samprata, pagrindinės transporto sistemos logistikoje, efektyvaus kliento svarba krovinio pervežimo procese, bei aptariami tarptautinio krovinio gabenimo transporto dokumentai. Antroje darbo dalyje, kalbama trumpai apie „AXIS Transport“, įmonės logistinę veiklą, analizuojami tyrimai, kuriuose įvardijama pagrindinė kompanijos problema. Trečioje darbo dalyje pristatomos pagrindinės logistinės veiklos kryptys. Šiame skyriuje pateikiamas pasiūlymas UAB „AXIS Transport“ logistinės veiklos optimizavimui - pristatomas naujas įrankis, kuris pagerina klientų aptarnavimą bei atneša papildomą pelną.

Description:

Zilvinas Matutis. Professional BA thesis. Directions of Cargo Carriage Improvement of AXIS TRANSPORT UAB. Supervisor Dr. Lecturer Juras Tamelis. Kauno kolegija of Applied Sciences, Faculty of Management and Economics, Department of Business Management. – Kaunas, 2018. 47 pages. In the modern world customer are becoming more selective and increasingly in demand for the service they want. Logistics services market is overflowing and can fulfill every customer’s desire. It is not enough to offer customer the lowest cost for a cargo transportation service, as it will always appear, who will be able to offer even lower. Today the prevailing view is that one who is leading a fundamental changes in a changing market is winning. The company to maintain and to attract more customers The company is innovating in order to maintain and attract as many potential customers as possible. The main problem of the (professional BA thesis) – after the study the main problem is named the lack of mutual communication. Customer service becomes secondary job for transport managers, because the most time they spend on route matching, cargo selection and driver control. So it is normal that in many cases the inquiries about the transportation options is answered within a few hours later. The aim of the (professional BA thesis) – having analyzed the processes of cargo transportation in the theoretical aspect, the direction of improving the process of freight transportation of AXIS Transport is presented. Objectives of the (professional BA thesis) – AXIS Transport customer service doing cargo transportation. Methods of the (professional BA thesis) – scientific literature analysis, company documentation analysis, questionnaire, interview. The structure – The theoretical part discusses main thing about the logistics, main transport systems and how customer service is very important in cargo transportation. In the second part of the work is about the company AXIS Transport, analyzes the research, which identifies the main problem of company. Third section presents the proposal for optimization of logistic activity of AXIS Transport – a new tool is introduced that improves customer service and brings additional profit. The work consists of 47 pages, 10 tables, 12 pictures, 22 references and sources of information, 3 appendices.

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